Last updated: January 22, 2026
Trancend, Inc. ("Trancend," "us," "we," or "our") is committed to protecting and respecting your privacy in connection with your use of our website, www.trancend.app (the "Website(s)"), applications ("Apps") and other products, services and features thereof (the Website, the Apps and such other products, services and features are collectively referred to herein as the "Product" or "Products", which may be updated from time-to-time at the sole discretion of Trancend). This privacy policy ("Privacy Policy") and any other documents referred to herein set forth the basis on which any personal data we collect from you, or that you provide to us, in connection with the Products will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will collect, use and disclose your personal data. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at http://go.adr.org/privacyshield.html.
We may collect and process the following data about you:
The security of your personal data is important to us. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal data, you can contact us at help@trancend.app. Except as described under the "Disclosure of Your Data" section below, we do not provide your personal data to any third party without your specific consent, as defined by applicable law.
If you sign up to receive promotional materials from us via email and/or (push notifications) we will use the data you give us to provide the communications you have requested. If you inform us that you wish to cancel email promotional materials by selecting "unsubscribe" at the bottom of such communication or by emailing us at help@trancend.app, we will remove you from our mailing list. If you no longer wish to receive push notifications, you may turn them off at the device level.
If you provide your phone number to us directly or through a third-party for the specific purpose of receiving an SMS message with a link to our Apps, you will receive such SMS message (the "SMS Service"). Standard text message rates will apply.
Trancend and our analytics partners use technologies such as cookies, beacons, tags, scripts, and AI-driven behavior analysis to enable a service to recognize your device so you don't have to provide the same data several times during one task, to recognize that you may have already given a username and password so you don't need to do it for every web page requested, to measure how people are using the Products, and to personalize hypnosis and subconscious programming content.
We use local storage, such as HTML5, to store content data and preferences. Third parties with whom we partner to provide certain features on the Products also use HTML5 to collect and store data. Various browsers may offer their own management tools for removing HTML5.
We partner with third parties, such as Facebook and Google, to manage our advertising of the Products on other sites or platforms as well as across your other devices based on your past visits to our Website. Our third party partners may use technologies such as cookies to gather data about your activities within the Products to deliver such advertising to you, such as retargeting ads. We are not always able to respond to do-not-track signals. For more data about interest-based ads, including how to opt-out of having your web-browsing data used for behavioral advertising purposes, please visit www.aboutads.info/choices. Please note that this does not opt you out of being served ads. You may continue to receive generic ads on these third party platforms. You may also opt out of receiving ads across devices by adjusting your ad preference in your Google account.
We use third party trackers to let us know when users have visited the Products by "clicking-through" our sponsored advertising or content hosted on third party platforms. The Products use Google Analytics code to gather statistical data. Google Analytics sets cookies to help us accurately estimate the number of visitors to the Products and the volumes of usage of the Products. This is done to ensure that the Products are available when you want them and are fast. For more data on how Google Analytics processes this data, visit www.google.com/analytics.
We will acquire consent from you in order to use such trackers to the extent required by applicable law.
App Tracking Transparency (iOS): On iOS devices, we use Apple's App Tracking Transparency framework to request your permission before collecting data used to track your activity across apps and websites owned by other companies. This includes data such as your device's advertising identifier (IDFA). You can choose to allow or deny this tracking permission. If you deny permission, we will not collect tracking data for advertising purposes. You can change this permission at any time in your device's Settings under Privacy & Security → Tracking.
For more information on the types of cookies used by Trancend and your ability to restrict the behavior of cookies or disable them in your browser's settings, please refer to the Trancend Cookie Policy.
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record data such as how often you engage with the Products, the events that occur within the Products, aggregated usage and performance data, and where the Applications were downloaded from. We may link the data we store within the analytics software to any personal data you submit within the mobile application.
As true of most websites, we gather certain data and automatically and store it in log files. This data may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
If you receive the HTML-formatted version of our email newsletter, your opening of the newsletter is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.
All data you provide to us through the Products is stored on our secure servers located in the US. Any payment transactions will be encrypted using SSL technology; all payment data is stored with our payment processor and is never stored on Trancend's servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Products, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and suggest that your change your password frequently.
Unfortunately, the transmission of data via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Products; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.
There is interest by large consumer communities (companies, universities, hospitals, government agencies, etc.) ("Communities") to introduce the Products to their employees and members. If you have registered to use the Products through a code or other registration credential furnished by a Community (a "Community Subscription"), the Community will have access to your email address, the date you registered to use the Products, and the date on which you last used the Products. The Community will also have access to your Community's aggregated and anonymized general usage data.
Your Community may also have access to your usage data on an individual basis, but only if you have provided appropriate consent under applicable law for such sharing. For example, many Communities are offering incentive programs based on members' participation in health and wellness programs, and desire to better understand how their employees are using the Products.
You may be able to log-in to our Products using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity, provide you the option to share certain personal data (such as your name and email address) with us, and to pre-populate our sign-up form. Services like Facebook Connect give you to the option to post data about your activities on our Products or to your profile page to share with others within your network.
As you may know, a recent European Union law called the General Data Protection Regulation ("GDPR") give certain rights to applicable individuals in relation to their personal data. Accordingly, we have implemented transparency and access controls to help such users exercise those rights. As required under applicable law, the rights afforded to you are:
A right of access: you have the right to obtain (i) confirmation as to whether personal data concerning you are processed or not and, if processed, to obtain (ii) access to such data and a copy thereof.
A right to rectification: you have the right to obtain the rectification of any inaccurate personal data concerning you. You also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
A right to erasure: in some cases, you have the right to obtain the erasure of personal data concerning you. Upon request, Trancend will permanently and irrevocably anonymize your data such that it can never be reconstructed to identify you as an individual. However, this is not an absolute right and Trancend may have legal or legitimate grounds for keeping such data.
Account Deletion: You have the right to delete your account at any time. You can delete your account directly within the app by going to Settings and selecting "Delete Account". When you delete your account, we will permanently delete your personal data, including your account information, goals, sessions, and preferences. This action cannot be undone. Some data may be retained for legal or legitimate business purposes as required by law, but will be anonymized and cannot be used to identify you. If you need assistance with account deletion, please contact us at help@trancend.app.
A right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your personal data.
A right to data portability: you have the right to receive the personal data concerning you which you have provided to Trancend, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from Trancend. This right only applies when the processing of your personal data is based on your consent or on a contract and such processing is carried out by automated means.
A right to object to processing: you have the right to object at any time, on grounds relating to your particular situation, to processing of personal data concerning you when such processing is based on the legitimate interest of Trancend. Trancend may, however, invoke compelling legitimate grounds for continued processing. When your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of such data. You may, in particular, exercise that right by clicking on the "unsubscribe" link provided at the bottom of any messages received.
A right to lodge a complaint with the competent supervisory authority: you have the right to contact the supervisory authority to complain about Trancend's personal data protection practices.
A right to give instructions concerning the use of your data after your death: as required by applicable law, you may have the right to give Trancend instructions concerning the use of your personal data after your death. To exercise one or more of these rights, you can email help@trancend.app.
You may access your personal data to modify or update at any time via an online account, or by emailing help@trancend.app.
We will respond to your request in a reasonable timeframe in accordance with applicable law.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to help@trancend.app.
Our registered agent within the European Economic Area is Tricor, which can be contacted at Tricor Suite, 4th Floor, 50 Mark Lane, London, EC3R 7QR.
Trancend's physical address is 4803 N Milwaukee Ave B119, Chicago, IL 60630.
This Privacy Policy was last updated on January 22, 2026. For the complete policy including all sections, please contact us at help@trancend.app.
